Shipping Policy

Shipping Method

Most US domestic orders will be shipped via USPS or UPS.

If your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses, we ship through the US Postal Service.

Shipping time

Shipping Method
Delivery Time
Cost
Standard Shipping
3-5 business days
 From $6.79
Expedited Shipping
2-3 business days
 From $7.29
Free Standard Shipping
3-7 business days
 Free 


Note: Please allow more time if your order is shipping to Alaska, Hawaii, Puerto Rico, P.O. boxes, and APO/FPO addresses. 

Processing time

We strive to ship orders within 1-2 business days of receiving your order and are 100% committed to ensuring your complete satisfaction with your order experience.

During times of high order volume, holidays or sales, the handling time may extend further. If you need assistance, do not hesitate to contact us at toylifecommunity@gmail.com.

Where is my package?

Once your item(s) have been dispatched, you can then track your order anytime by clicking the link provided in your dispatch email.

It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.  

If you can't find the answer to your question, please send us an email to toylifecommunity@gmail.com!

Do you ship outside of the U.S.?

Our official store is currently shipping domestically.  However, if you have an Amazon account, please check to see if the product you want is shipping internationally from our Amazon store! Feel free to reach out to toylifecommunity@gmail.com if you need further help anytime!

I made a mistake on the shipping information at checkout, how do I change that?

Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at toylifecommunity@gmail.com as soon as possible so we can help in a timely manner.